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Terms and Conditions

Privacy & Cookie Policy

Rowan Yarns values your concerns about privacy and is committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience. This Privacy Statement (this "Statement") applies to the knitrowan.com Web site and governs data collection and usage. By using the Rowan Yarns websites, you consent to the data practices described in this Statement. Rowan does not store credit card details nor do we share customer details with any 3rd parties.

Collection of your Personal Information

Rowan Yarns collects personally identifiable information, such as your e-mail address, name, home or work address or telephone number. Rowan Yarns also collects anonymous demographic information, which is not unique to you, such as your postal code, age, gender, preferences, interests and favourites.

There is also information about your computer hardware and software that is automatically collected by Rowan Yarns. This information can include: your IP address, browser type, domain names, access times and referring Web site addresses. This information is used by Rowan Yarns for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Rowan Pattern Store website.

Rowan Yarns encourages you to review the privacy statements of Web sites you choose to link to from Rowan Yarns so that you can understand how those Web sites collect, use and share your information. Rowan Yarns is not responsible for the privacy statements or other content on Web sites outside of Rowan Yarns and the Rowan Yarns family of Web sites.

Use of your Personal Information

Rowan collects and uses your personal information to operate the Rowan Pattern Store website and deliver the services you have requested. Rowan Yarns also uses your personally identifiable information to inform you of other products or services available from Rowan Yarns and its affiliates. Rowan may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.

Rowan does not sell, rent or lease its customer lists to third parties. Rowan Yarns may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party. In addition, Rowan Yarns may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Rowan, and they are required to maintain the confidentiality of your information.

Rowan does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.

Rowan keeps track of the Web sites and pages our customers visit within Rowan, in order to determine what Rowan Yarns services are the most popular. This data is used to deliver customized content and advertising within Rowan Yarns to customers whose behaviour indicates that they are interested in a particular subject area.

Rowan websites will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Rowan Yarns or knitrowan.com; (b) protect and defend the rights or property of Rowan Yarns; and, (c) act under exigent circumstances to protect the personal safety of users of Rowan Yarns, or the public.

Use of Cookies

We may use "cookies" on our website. Cookies are data files which store information on your hard drive or browser that means that our website can recognise that you have visited our website before. They make it easier for you to maintain your preferences on this website, and by seeing how you use the website, we can tailor it to your preferences and measure your use of it.

You can, should you choose, disable the cookies from your browser and delete all cookies currently stored on your computer. On Microsoft Internet Explorer, this can be done by selecting 'Tools/Internet Options' and reviewing your privacy settings or selecting 'delete cookies'.

You can find out how to do this for your particular browser by clicking 'help' on your browser's menu or by visiting http://www.allaboutcookies.org/manage-cookies/index.html. However, many of our website features will not function if you disable cookies.

We may also use electronic images known as "web beacons" on this website and in communications generated from using and/or registering on this website, such as promotional emails. Web-beacons usually work in conjunction with cookies and they are used for similar purposes.

We have included a full list of the cookies used on knitrowan.com below, along with a definition of what the cookie is used for. Rowan will not use cookies to collect personally identifiable information about you.

This is a list of the main cookies set by the Rowan website, and what each is used for:

Cookie name Cookie use Host

SESS[ID] Login Authentication knitrowan.com

_atuvc Social sharing knitrowan.com

The SESS[ID] cookies are set when you log into the site. These cookies contain information about your login expiry and authentication. The cookie is deleted when you close your browser. _atuvc is a first party cookie but used by 'Addthis': This cookie allows the user of the website to share articles across their social networks, such as Twitter, Facebook and Google+.

Cookie name Cookie use Host
__utma Metrics - Google knitrowan.com
__utmb Metrics - Google knitrowan.com
__utmc Metrics - Google knitrowan.com
__utmz Metrics - Google knitrowan.com
__utmv Metrics - Google knitrowan.com

knitrowan.com uses Google Analytics, a web analytics service provided by Google, Inc. Google Analytics sets a cookie in order to evaluate our use of our website and compile reports on user activity.

Google stores the information collected by the cookie on servers in the United States. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. By using knitrowan.com, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

Third party cookies

knitrowan.com uses a number of suppliers who also set cookies on our website on our behalf in order to deliver the services that they are providing. A list of all third party cookies that are used on knitrowan.com and what each is used for appears below.

Cookie name Cookie use Host
__atuvc, uid, di, dt, bt, uvc, ssc, psc, uvc, loc Social Sharing - Add This addthis.com
km_ai, km_lv, km_ni, km_uq, km_vs, kvcd Metrics - Kiss Metrics kissmetrics.com
datr, lu, p, L, act, wd, locale, reg_fb_gate, reg_fb_ref, reg_ext_ref Social Sharing - Facebook facebook.com
N_T, GAPS, GZ, SSID, APISID, SAPISID, NID, SNID, PREF, SS, SID, docsperf, MPRF, HSID, khcookie Google Maps maps.google.com

Add This (addthis.com) cookies: these are used to track usage of the addthis.com service. Addthis allows the user to share a webpage with many social channels.

Kiss Metrics (kissmetrics.com) cookies: enable a third party analytics service, providing anonymous information to improve site functionality.

Facebook (facebook.com) cookies: used by Facebook to enable login and manage security and device display detection. knitrowan.com allows for login via Facebook and also embeds recent Facebook content on some pages.

Google Maps (maps.google.com) cookies: used by Google to enable and track use of their Google Maps service. knitrowan.com uses embedded Google Maps to display store locations.

Security of your Personal Information

Rowan Yarns uses commercially reasonable efforts to secure your personal information from unauthorised access, use or disclosure. Rowan Yarns maintains safeguards to secure the personally identifiable information you provide on computer servers in a controlled environment. When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.

Changes to this Statement

Rowan Yarns will occasionally update this Statement to reflect company and customer feedback. Rowan Yarns encourages you to periodically review this Statement to be informed of how Rowan Yarns is protecting your information.

Contact Information

Rowan Yarns welcomes your comments regarding this Statement. If you have any questions or comments about this Statement, please contact Rowan Yarns at payments@rowansubscriptions.com.

Refunds / Cancellations

You may return new and unused products within fourteen days of delivery for a full refund of the cost of the goods only, within 28 days. We will not refund original postage costs. Please return products with appropriate packaging along with your confirmation and a reason for return. We always recommend getting a proof of posting receipt.

Faulty, defective or wrongly delivered goods will be fully refunded within 28 days, including the original and return postage costs. This is only as long as the fault is not due to misuse, use against the manufacturer's recommendations or reasonable wear and tear.

Once a subscription payment is made, we allow you 14 days from payment date in order to cancel your annual subscription. No refunds will be issued after this period unless it is a case of faulty goods.

* We are unable to accept returns of digital patterns once downloaded, unless there is a fault. In the case of a fault with digital pattern downloads, please contact us within 14 days of purchase. It is your responsibility to download the pattern(s) and check for faults within this time as we are unable to offer a refund after this period.

In addition to our own Returns and Refunds Policy: under the Consumer Contract (Information, Cancellation and Additional Charges) Regulations 2013, you have 14 calendar days upon receiving any goods to cancel your order. When cancelling an order you can only cancel the entire order, no partial cancellations will be accepted. Where you exercise this statutory right to cancel, we will fully refund the price paid for the goods and the original delivery costs. The refund will be paid to you once we receive the goods in re-saleable condition. In all cases of cancellation, the notification to us must be made in writing (by post or by email) within 14 calendar days of you receiving the goods and should include the order number and details of the claim. Your email or letter will be deemed to have been received by us on the date you send it. The goods must be sent with their original, undamaged packaging and the original invoice. Please note that if you have purchased digital goods from us such as digital patterns, you will no longer be able to cancel your order after download.

Contact Us

For customer service enquiries, contact us here .

For Rowan Subscription and Pattern Store customer service enquiries, call us: Tel: +44 (0)333 200 6466 (low rate) Monday to Friday 9.00am - 5.15pm (GMT)

If you have a query regarding a Rowan Pattern Store payment, please contact us using the email: payments@rowansubscriptions.com

Postal address: Mez Crafts UK Ltd

17F Brooke's Mill
Armitage Bridge
Huddersfield
West Yorkshire
HD4 7NR

Head office telephone number: 00 44 (0) 1484 950 630

©2018 Mez Crafts UK Ltd | Privacy Policy | Refund/Cancellation Policy | Contact Us